Introduction

At Vexelvisa, we strive to provide our customers with the best experience while booking visa appointments. This Refund Policy outlines the conditions under which refunds will be considered for our services.

Refund Eligibility

You may be eligible for a refund if the following conditions apply:

• Cancellation is requested within 24 hours of the payment or booking confirmation.
• The booking has not been processed or forwarded to the VFS center or embassy for processing.
• Our service was not delivered as described at the time of booking (e.g., appointment booking failure due to technical issues).

Non-Refundable Conditions

The following conditions do not qualify for a refund:

• Cancellation or refund request after the service has been delivered or the appointment has been scheduled and processed.
• Incorrect or incomplete information provided by the customer at the time of booking that results in the inability to process the request.
• Booking or service fees are non-refundable unless explicitly stated otherwise in specific cases.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email at info@vexelvisa.com.
2. Provide your booking details, including your order number, contact information, and the reason for your refund request.
3. Our team will review your request and confirm whether you meet the refund eligibility criteria.

Refund Processing Time

Once your refund request is approved, please allow 7-10 business days for the refund to be processed and reflected in your account. Refunds will be issued through the original payment method used for the purchase.

Partial Refunds

In some cases, we may issue partial refunds if only a portion of the service was not provided. This will be evaluated on a case-by-case basis, and you will be notified accordingly.

Contact Us

If you have any questions regarding our Refund Policy or wish to initiate a refund request, please contact us:

Email: info@vexelvisa.com

Phone: +44 7380 885243

Address: Vexelvisa, 182-184 High Street, London, UK